Terms & Conditions

Section 01Acceptance of these terms

These Terms & Conditions govern your use of matriamrit.com and every purchase you make from MatriAmrit (“MatriAmrit”, “we”, “us”), whether through the website, our online ordering page, or WhatsApp.

Our place of business is 303, Studio Apartment, Dwarka, New Delhi 110078, India. By browsing the site or placing an order you confirm that you have read, understood and agree to be bound by these terms, and by our Privacy Policy. If you do not agree, please do not use the site or order from us.

We may revise these terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order.

Section 02Eligibility

You must be at least 18 years old and legally capable of entering into a contract under the Indian Contract Act, 1872 to place an order. You agree that the information you give us — name, delivery address, phone number, and any health details — is accurate and current. We are not responsible for a failed delivery caused by an incorrect or incomplete address.

We currently ship within India only.

Section 03Products, ingredients and descriptions

MatriAmrit products are traditional Ayurvedic foods — laddus, powders, ghee-based preparations and similar items — made in small batches from natural ingredients.

• Because ingredients are natural and seasonal, colour, texture, aroma, firmness and size may vary slightly between batches. This is normal and is not a defect.
• Product photographs and illustrations are indicative. Minor variation between the image and the item you receive is not grounds for a return.
• Ingredient lists, allergen information, net weight, nutritional information, batch number, date of manufacture and best-before date are printed on every pack. Please read the pack before consuming.
• Our products are prepared in a kitchen that also handles milk, ghee, tree nuts, sesame, groundnut and wheat. We cannot guarantee the complete absence of traces of these allergens.
• We reserve the right to modify a recipe, discontinue a product, or limit the quantity available per customer.

Section 04Health disclaimer — please read

Pregnancy, postpartum recovery and infant feeding are individual. Before you begin any MatriAmrit product you should consult your doctor, obstetrician or paediatrician — particularly if you are managing gestational diabetes, thyroid conditions, hypertension, a known allergy, or are on prescribed medication.

• Follow the age guidance on the pack. Products intended for older children must not be given to infants.
• Honey must never be given to a child under 12 months of age, in any form.
• Introduce any new food gradually and stop immediately if you notice an adverse reaction.
• Guidance given by our team, including by our nutritionist, is general dietary information offered in good faith. It does not create a doctor–patient relationship and does not override your treating physician’s advice.

You accept full responsibility for deciding whether a product is suitable for you or your child.

Section 05Orders and acceptance

A listing on our site is an invitation to offer, not an offer. Your order is an offer to buy. A contract is formed only when we confirm dispatch of that order.

We may decline or cancel an order, in whole or in part, where:

• the item is out of stock or a batch has failed our own quality check;
• a price or product description was published in error;
• the delivery address is outside our serviceable network;
• we suspect fraud, resale, or an order placed in bad faith; or
• the product is, in our judgement, unsuitable for the stage or condition you have described to us.

If we cancel a prepaid order for any of these reasons, we refund the full amount — see Section 08.

Section 06Pricing and payment

• All prices are in Indian Rupees (INR ₹) and are inclusive of applicable GST unless stated otherwise on the checkout page.
• Shipping charges, if any, are shown separately before you pay. Nothing is added after payment.
• Prices may change at any time, but a change never applies to an order already confirmed.
• Payments are processed by Razorpay Software Private Limited. We accept UPI, credit and debit cards, net banking and supported wallets.
• MatriAmrit does not store your card number, CVV, UPI PIN or banking password. Those are entered on Razorpay’s PCI-DSS compliant checkout and never reach our systems.
• If a payment is debited but the order does not confirm, the amount is normally auto-reversed by your bank within 5–7 working days. Send us the transaction reference and we will follow it up with the gateway.
• A GST invoice is sent with the order and by email.

Section 07Shipping & delivery policy

We ship across India through registered courier partners and India Post. Because our products are freshly made in small batches, we dispatch on a schedule rather than instantly.

Dispatch and delivery timelines

These are estimates in working days, excluding Sundays and public holidays. They are not guaranteed delivery dates.

Shipping charges

• Shipping charges, where applicable, are calculated by weight and destination and shown at checkout before payment.
• Any free-shipping threshold in force is displayed on the checkout page and applies to the order value after discounts.

Tracking and receiving your order

• A tracking link is sent by WhatsApp or SMS once your parcel is handed to the courier.
• Our courier attempts delivery up to three times. If all attempts fail, or the parcel is refused, it returns to us and we will contact you. Re-shipping is chargeable.
• Please check that the outer packaging is intact and the tamper seal is unbroken before you accept the parcel. If it is visibly damaged or leaking, refuse delivery and tell us the same day.
• Delays caused by weather, strikes, regional restrictions, courier backlogs or incorrect addresses are outside our control. We will help you trace a delayed parcel, but such delays are not grounds for a refund unless the shipment is confirmed lost.

Section 08Cancellation & refund policy

Our products are freshly prepared perishable foods intended for pregnant women, new mothers and infants. For food-safety reasons we cannot accept the return of a delivered food product, and we cannot resell anything that has left our premises. The policy below is written to be fair within that constraint.

Cancelling an order

• Before dispatch: you may cancel any order free of charge by messaging us on WhatsApp or emailing matriamrit.gkg@gmail.com with your order number. We refund 100% of the amount paid.
• After dispatch: orders cannot be cancelled, because the food has already been made and shipped.
• Cancelled by us: if we cancel your order for any reason in Section 05, you receive a full refund including shipping.

When we replace or refund

We will replace the item free of charge, or refund it in full, in these cases:

• You received the wrong product or the wrong quantity.
• The product arrived damaged, leaking, or with a broken tamper seal.
• The product was expired or past its best-before date on arrival.
• An item listed in your invoice was missing from the parcel.
• The shipment is confirmed lost in transit by the courier.

How to raise a claim

1. Contact us within 48 hours of delivery on WhatsApp (+91 78384 41441) or at matriamrit.gkg@gmail.com.
2. Send your order number, a photograph of the outer packaging, the product, and the batch number and best-before date printed on the pack.
3. Please keep the product and its packaging until the claim is resolved.
4. We investigate and respond within 3 working days, and tell you whether we are replacing the item or refunding it.

What is not eligible

• Change of mind, or the taste, texture, aroma or sweetness not matching your expectation.
• Natural batch-to-batch variation in colour, size or firmness, or softening of ghee- or jaggery-based products in warm weather.
• Products that have been opened, partly consumed, or stored contrary to the instructions on the pack, except where the complaint is a genuine quality or safety defect.
• An allergic reaction to an ingredient that is clearly declared on the pack.
• Claims raised more than 48 hours after delivery.
• Failed delivery caused by an incorrect address, an unreachable phone number, or repeated refusal to accept the parcel.

Refund timelines

Approved refunds are initiated through Razorpay to the original payment method. The time taken after that depends on your bank or card issuer and is outside our control. We will share the refund reference number so you can trace it. We cannot redirect a refund to a different card or account.

Section 09Subscriptions

• Subscription plans renew on the cycle you selected until you pause or cancel them.
• To pause, skip or cancel, message us at least 72 hours before your next dispatch date. Cancellations made after a cycle has been prepared and dispatched apply from the following cycle.
• Cancelling a subscription does not entitle you to a refund of cycles already delivered.
• Where a plan is paid by auto-debit mandate, cancelling the plan with us also stops future debits.

Section 10Intellectual property

The MatriAmrit name, logo, packaging design, photography, illustrations, recipes, written content and the design of this website are our property or are licensed to us, and are protected under Indian copyright and trade-mark law. You may not copy, reproduce, republish or use them commercially without our prior written permission.

Section 11Acceptable use

You agree not to:

• use the site for any unlawful purpose or in breach of any Indian law;
• attempt to gain unauthorised access to our systems, or interfere with the site’s operation;
• scrape, mine or harvest content or customer data from the site;
• impersonate another person, or place orders using someone else’s payment instrument; or
• resell our products without a written distribution agreement with us.

Section 12Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or in connection with any order is limited to the amount you paid for that order.

We are not liable for indirect, incidental or consequential loss, and we are not liable for any adverse effect arising from use of a product contrary to the instructions on the pack, contrary to our written guidance, or without the medical consultation described in Section 04.

Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or the Food Safety and Standards Act, 2006, or excludes liability for death or personal injury caused by our negligence.

You agree to indemnify us against claims arising from your breach of these terms or your misuse of a product.

Section 13Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, flood, fire, epidemic or pandemic, government restriction, strike, civil unrest, failure of ingredient supply, courier network failure, power failure or internet outage. Where such an event prevents delivery entirely, we will refund the affected order in full.

Section 14Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute arising out of or relating to them or to any order is subject to the exclusive jurisdiction of the competent courts at New Delhi.

Please contact us first — almost everything is settled with one conversation.

Section 15Contact and grievances

For any question about an order, these terms, or a complaint under the Consumer Protection (E-Commerce) Rules, 2020, reach our Grievance Officer. Complaints are acknowledged within 48 hours and resolved within 15 days.

Grievance Officer

MatriAmrit Customer Care

Email

matriamrit.gkg@gmail.com

WhatsApp

+91 78384 41441

Registered address

303, Studio Apartment,
Dwarka, New Delhi 110078

Hours

Monday to Saturday, 10:00 – 18:00 IST